Cancellation Policy

We respectfully ask that you provide us with a 24-Hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and means our other clients miss the chance to receive the needed services. For this reason, the deposit you put down will be non-refundable, or you will be charged 50% of the service for your first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.

We understand that emergencies can arise, and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session immediately by shooting us a text at (814) 501-4178 or (814) 456-5833. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather, and we ask that you do the same. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges. This is determined on a case-by-case basis.