Health & Safety
As a licensed massage therapy business, there have always been protocols that we’ve had to maintain, and we do so gladly. Our work is -- and has always been -- about your overall health and well being. We aren’t just concerned about your aches and pains but your whole health picture.Your Health, Safety, & Comfort
At A Compassionate Hart Massage Therapy, your well-being has always been our highest priority. While health recommendations have evolved over the years, our commitment to providing a clean, safe, and welcoming environment has never changed.
Every appointment is thoughtfully scheduled to allow time for thorough cleaning, room preparation, and giving each client the attention they deserve. Whether you’re visiting us for massage therapy or spending time in our Wellness Lounge, we want you to feel confident knowing your comfort and safety are at the heart of everything we do.
Why We Schedule 20 Minutes Between Appointments
One of the questions we’re asked most often is, “Can I come in a little early?” or “Can my massage run a few extra minutes?”
We intentionally schedule a 20-minute transition period between every massage appointment. This isn’t unused time—it’s an essential part of providing the experience every client deserves.
During this time, your therapist is:
- Thoroughly cleaning and disinfecting the treatment room.
- Replacing all linens with freshly laundered ones.
- Sanitizing massage equipment and frequently touched surfaces.
- Preparing the room for the next client’s specific session.
- Taking a brief moment to reset so they can be fully present for every client.
Because this transition time is built into every schedule, we’re generally unable to begin appointments early or extend them beyond their scheduled end time. Staying on schedule helps us provide the same high level of care, cleanliness, and professionalism for every person who walks through our doors.
Our Cleaning & Sanitation Standards
We maintain high standards of cleanliness throughout our facility every day. Between appointments, we routinely:
- Change all massage table linens, face cradle covers, blankets, and towels.
- Disinfect massage tables, bolsters, face cradles, stools, and treatment equipment.
- Sanitize door handles, light switches, counters, and other high-touch surfaces.
- Wash hands and follow proper hygiene practices before and after every session.
- Use professional-grade cleaning products throughout the space.
- Keep common areas clean, organized, and welcoming for all guests.
- Regularly clean Wellness Lounge equipment according to manufacturer recommendations and between users.
Cleanliness isn’t something we do occasionally—it’s part of every appointment, every day.
Help Us Keep Everyone Healthy
If you’re feeling unwell, experiencing a fever, vomiting, diarrhea, or other contagious illness, we kindly ask that you reschedule your appointment. Massage is most beneficial when your body is focused on healing and recovery, and postponing your visit helps protect both our staff and other clients.
If you have questions about whether you should keep your appointment, simply give us a call—we’re always happy to help.
