Scheduling an Appointment

Thank you for choosing A Compassionate Hart Massage & Wellness Spa
Schedule Appointment

Booking Online

Booking Confirmation Email
Immediately after scheduling online, you’ll receive an email with appointment details and important instructions. Please check your email and make sure you got one!

If you didn’t, your appointment is not booked.

Must Confirm Appointment via Text or Email
  • You’ll receive a confirmation email 72 hours before your appointment, followed by a text reminder 48 hours in advance.
  • Simply reply “Yes”, in the text, to confirm your appointment.
  • Confirming within this window ensures your spot remains reserved and the reminder emails and texts will stop. 

New Clients – Credit Card on File IS Required

To secure your appointment, a credit card on file is required in accordance with our 24-Hour Cancellation Policy and No Call/No Show Policy. Your card will not be charged before your service unless a cancellation or no-show fee is necessary. Should any fee apply, you will be notified in advance. Yes — even if you are paying with a Gift Card, you must have a credit card on file. 

Paying with a Gift Card – Spa Ettiquette

Got a Gift Card? Awesome — just don’t forget to bring it with you when you come in for your appointment.

Here’s the deal: some of our Massage Therapists are absolute rockstars with muscles and knots… but not so much with tech. If you show up without your Gift Card, they won’t be able to look it up for you (and trust us, it’s awkward for everyone).

Think of your Gift Card like cash — keep it safe, and have it ready at checkout to keep things smooth and stress-free.
Thanks for helping us keep the good vibes rolling!
Thank you for taking these steps to confirm your visit. We look forward to providing you with an exceptional experience.

Booking by Phone

If you prefer a personal touch, feel free to reach out by calling or texting:
Our receptionist hours can vary but are typically: Monday-Friday 10AM-7PM, Saturdays 10:30AM-3:30PM. Closed on Sundays for Phone Calls. 

If you call, and leave a voicemail, our New AI Texting system, will text you back immediately and can assist you in most of your appointment needs and questions. If not, it will forward the information to our front desk to be handled as soon as we are available. 

Cancellation Policy

To ensure a seamless experience for all, we have a 24-hour Cancellation Policy:
  • Credit Card on File: A credit card is required to secure your appointment.
  • No Charge Until Service: Your card won’t be charged until your appointment time.
  • Late Cancellations and No-Shows: You’ll receive advance notice before any fees are applied.
Please take a moment to review our Cancellation and Late Arrival Policies, included in your confirmation emails, before confirming.
Thank you for choosing us! We look forward to providing you with a relaxing experience.